How is your vendor’s
Customer Support and Service?
• If your main line for customer support is an automated voice message or you have been instructed to email your support questions – you deserve better!
• When did a voice recording or email communication with no option to speak with a live person become customer support? If you and your staff have attempted to troubleshoot system and hardware issues yourself – you deserve better!
BMS Practice Solutions has a dedicated Training and Support Team. We assign a Client Service Representative to your practice. Further, you are able to reach a live technical support person from 8:00am to 5:00pm and we have an after-hours support line available in the evenings and on weekends. We also offer an online Support and Knowledge repository that is available 24-hours a day, 365 days a years. No other company out there can beat the level of service and support we provide to our clients.
Are you getting “nickeled and dimed” for:
• System updates and fixes
• Medicare updates
• Additional software licenses
• Broken hardware
• If you answered yes to any of the above – you deserve better!
BMS clients NEVER pay extra when we update our system, or when Medicare changes the rules, and there is NEVER a charge when you need to add new users or locations to your database.